by Randy Matheson | Aug 22, 2025 | Artificial Intelligence, Work & Productivity
The secret to AI adoption isn’t more technology. It’s preparing people to use it wisely. Gartner’s 2025 Hype Cycle for Artificial Intelligence may track the ups and downs of AI tools, but lasting success of any technology depends on the people who use them. Companies...
by Suzanne Costa | Jun 25, 2025 | Artificial Intelligence, Work & Productivity
Right now, nearly every organisation is under pressure to: “Do something with AI.” Some are automating customer support. Others want to predict churn, personalise journeys, or replace surveys with AI agents. But here’s what we keep seeing: Companies are pushing ahead...
by Suzanne Costa | Jun 18, 2025 | Artificial Intelligence, Work & Productivity
“Yeah, but it’s just not very sexy, is it?” That’s what we hear every time we bring up workflows. Let’s get real: AI doesn’t fail because the tech isn’t smart. We were in a strategy session with a client. They were gearing up for an AI pilot to improve quality...
by Suzanne Costa | Jun 11, 2025 | Artificial Intelligence, Work & Productivity
Without first answering why, AI becomes an expensive distraction.No cost-benefit analysis. No connection to real business outcomes. Just a vague sense that “we should be doing something.” Executives are telling tech teams to go build AI. But what for?...
by Randy Matheson | Apr 25, 2025 | Artificial Intelligence
I recently wrote a post about being polite to AI by using “please” and “thank you” issue titled, “Please and Thanks. Does Being Polite to your AI Tech Get Better Responses?” Spoiler alert; the AI may not care about politeness, but...
by Randy Matheson | Apr 15, 2025 | Artificial Intelligence, Work & Productivity
Why are some people excited about AI while others feel anxious? It turns out, how much you know might shape how you feel — the more informed someone is about generative AI, the more likely they are to view it as an opportunity, not a threat. The core insight from our...
