Your AI’s ROI Is Locked Behind Adoption, Not More Technology

by Suzanne Costa | Oct 22, 2025 | Artificial Intelligence, Trends & Strategy

Many executive AI strategies have a critical flaw. While there is a strong emphasis on investing in technology, the most significant driver of value remains your people. 2024 research from BCG found that 70% of AI implementation challenges stem from people and process...

ChatGPT’s Instant Checkout Is Here: How it Works and How to Prepare

by Randy Matheson | Oct 13, 2025 | Artificial Intelligence, Trends & Strategy

OpenAI and Stripe just launched Instant Checkout, letting people buy products directly inside a ChatGPT conversation starting with merchant partners like Etsy, with Shopify coming soon. It sounds like it could be a big change for shopping online. But is it really?...

Avoiding AI Workslop: How to Use AI Without Creating More Work (and Frustration) for Your Colleagues

by Randy Matheson | Sep 25, 2025 | Artificial Intelligence, Tools & Techniques

It’s not just your social media feeds drowning in AI slop, workplaces are at risk too. An article this week in the Harvard Business Review, AI-Generated “Workslop” Is Destroying Productivity (Sept 2025), draws on research from BetterUp Labs in collaboration Stanford’s...

Study Reveals 75% of Leadership Teams Use AI, While Most Workers Lag Behind

by Randy Matheson | Sep 22, 2025 | Artificial Intelligence, Trends & Strategy

Picture this: The most AI-forward companies have leadership teams where 72% use AI daily, while their individual contributors lag at just 21%. A new Betterworks study of over 2,100 workers reveals what separates high-performing companies from everyone else, and...

Albania Appoints an AI as Minister of Procurement. What It Reveals About Practical AI Opportunities

by Randy Matheson | Sep 17, 2025 | Artificial Intelligence, Ethics & Regulation, Society & Impact

I know this sounds like the most boring science fiction movie ever, the “Bid Terminator” is my working title. Jokes aside, Albania has made headlines by appointing an AI system called Diella as Minister for Public Procurement. But beyond the...

Microsoft to Add Claude AI to Copilot. What It Could Mean for Your Workflows

by Randy Matheson | Sep 16, 2025 | Artificial Intelligence, Tools & Techniques

TL;DR Microsoft is planning to add Anthropic’s Claude AI to work alongside OpenAI’s models in Copilot When launched, Copilot will automatically choose which AI is best for each task—you won’t need to pick Claude excels at PowerPoint slides and Excel...